-
What this page is
This is a short statement about how we talk when something goes wrong. It is not a live status board, and it is not a service level agreement. Availability is best effort, as the Terms of Service say, unless a separate written agreement exists.
-
If the service is down
If LoopOnyx is down, or badly degraded, for many customers, we will say so on https://app.looponyx.com when we can reach it, and we will email the account address. We do not run a separate public status site.
-
Alerts
A missed check or a missed alert is not, by itself, an incident report under this page. Alerts are an aid, not a guarantee. You remain responsible for your own systems and filings.
-
Contact
If you cannot reach the app, email [email protected]. Security issues go to [email protected] under the security disclosure policy.
Service status
This page says how we will tell you about an incident. It is not a service level agreement.